Contact Us

We are ready to support and help whenever our partners need us. Whether it is a question reading an application or solution, to a query about a troubling technical question about an end-user system, we are here.

By phone

Support03300 881234
Main03300 881288
Sales03300 881286

By post

Units 1 & 2 Dodley Hill Barns,
Station Road,
Swanbourne, Milton Keynes,
MK17 0SR

Our support hours

  • Our operating hours for support are 09:00-17:00 (UK local time) and exclude UK public holidays

Raising a ticket with support

Please read the “Ticket requirements” section before raising a new ticket.

To raise a ticket with our support deskfor a new issue, or to update an existing ticket, please use our ticketing system.

  • You can also raise a Support Ticket via Telephone by calling our support phone number.
  • Urgent issues (e.g. complete loss of service), should always be raised by phone!

Ticket requirements

In order for us to investigate your issue, you will need to include the following information in your support ticket:

  • Requester name
  • Requester company
  • Serial number
  • Software version
  • Type
  • Product

You must provide a description of the issue you’re experiencing, using the following format as a guideline:

TSDANCAsk yourself and explain
TWhat technical information can you provide us about the issue / What is the nature of the issue (latest status)?
SWhat symptoms are the customer/user experiencing?
DWhat troubleshooting have you already conducted, and what is the current diagnostic?
AWhat actions have you already performed in an attempt to remediate the issue?
NWhat is/are the expected next step(s), or what do you need us to do next?
CAre there any additional comments or information you might want to share with us (e.g. background context)?

Further guidelines

  • If your Support Ticket does not include the information above, the ticket will be closed;
  • One issue per ticket only!