Contact Us
We are ready to support and help whenever our partners need us. Whether it is a question reading an application or solution, to a query about a troubling technical question about an end-user system, we are here.
By phone
| Support | 03300 881234 |
| Main | 03300 881288 |
| Sales | 03300 881286 |
By post
Units 1 & 2 Dodley Hill Barns,
Station Road,
Swanbourne, Milton Keynes,
MK17 0SR
Our support hours
- Our operating hours for support are 09:00-17:00 (UK local time) and exclude UK public holidays
Raising a ticket with support
Please read the “Ticket requirements” section before raising a new ticket.
To raise a ticket with our support deskfor a new issue, or to update an existing ticket, please use our ticketing system.
- You can also raise a Support Ticket via Telephone by calling our support phone number.
- Urgent issues (e.g. complete loss of service), should always be raised by phone!
Ticket requirements
In order for us to investigate your issue, you will need to include the following information in your support ticket:
- Requester name
- Requester company
- Serial number
- Software version
- Type
- Product
You must provide a description of the issue you’re experiencing, using the following format as a guideline:
| TSDANC | Ask yourself and explain |
|---|---|
| T | What technical information can you provide us about the issue / What is the nature of the issue (latest status)? |
| S | What symptoms are the customer/user experiencing? |
| D | What troubleshooting have you already conducted, and what is the current diagnostic? |
| A | What actions have you already performed in an attempt to remediate the issue? |
| N | What is/are the expected next step(s), or what do you need us to do next? |
| C | Are there any additional comments or information you might want to share with us (e.g. background context)? |
Further guidelines
- If your Support Ticket does not include the information above, the ticket will be closed;
- One issue per ticket only!