Shortcodes
Estimated reading time: 3 minutes
Built-in short codes which may be dialed from any phone registered with the PABX are:
| Shortcode | Description |
|---|---|
*0<ext> | Connect directly to voicemail for , doesn’t ring the phone. |
**1 | Hot desk. Bring my extension here feature. |
**2 | Hot desk. Release this phone. |
**40 | Voicemail access shortcode |
**42x | Set or clear auto-unavailable mode. x=0 to clear, 1-6 to select one of ‘on holiday’, ‘on vacation’, ‘in a meeting’, ‘not reachable’, ‘unavailable’, ‘out of office’ respectively. If ‘x’ is not entered, a list is presented. |
**47 | Toggle extension opt-out on current phone and line |
**47xxx | Toggle extension opt-out of extension xxx on current phone. |
**470 | In default mode: Clear all extension opt-outs on current phone. In toggle mode: Alternate between clearing and setting all extension opt-outs on current phone. Default/toggle mode is set as a global default. |
**47* | Read back current opt-out status of line |
**48 | Queue unpause (used to cancel auto-pause) |
**5 | Set a call forward (fork or deflect) |
**6 | Remove a call forward (fork or deflect) |
**7n | Force off night mode n: n=0 for nightmode 10 |
**8n | Force on night mode n |
**9n | Resume schedule night mode n |
**7 | Force off all night modes |
**8 | Force on all night modes |
**9 | Resume schedule all night modes |
*8 | Pickup a ringing phone in your call group. |
*8xxx | Directed pickup - pickup ringing extension number. |
*9xxx | Call Barge - listen in on extension. Requesting phone must have access level All numbers (Super phone) |
#01#xx | Record IVR menu message. |
#02#xx | Play back IVR menu message. |
#02#x | x=[0-5] Playback hold music group x |
| In-call code | Description |
|---|---|
*1 | Not strictly a shortcode, but used within a call on a handset enabled for one touch record starts a call recording. |
*0 | If this feature has been enabled, then during a recorded call, dialling this sequence will stop recording. There is currently no simple short code mechanism to resume a recording that has been stopped using this method. |
*4 | As an alternative to stopping the recording, pause the recording for resumption later. |
*6 | Resume a paused call recording. If no recordings have been paused then this will have no effect. |
## | During an external access call that has been made with the repeat option, dialling “##” will hang up the current call and return the caller to the relevant part of the PABX call flow. |